Refunds

Last updated: November 13, 2026

If we are late with express

If you choose 24-hour express (+$39) and your film is not delivered within 24 hours of your complete order (photos uploaded and payment made), we refund the express fee automatically. You don't need to ask.

If we can't make your film

If we can't make your film (or if we refuse an order), we refund you in full.

If something in your film isn't right

One revision after delivery is included with every film: tell us what to change and we fix it. An extra revision is $19.

Anything else

Write to contact@liora.video with the email address you used to order. A real person will look at your case and answer you.